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MobileUnlocked Review 2023

1.5 out of 5 stars (based on 24 reviews)

PROS

CONS

MobileUnlocked "Short & Sweet" TL;DR Review Summary

Mobile Unlocked (https://www.mobileunlocked.com) is a company that provides phone / carrier unlocking services for retail consumers. The company claims to use the IMEI number of a device to unlock it online, allowing it to be used with any carrier network. The provider offers a range of unlocking services for various mobile phone models including Apple iPhone, Samsung, Huawei, and others. Mobile Unlocked promises a safe, legal, and permanent unlocking solution that won’t affect the phone’s warranty or performance. The company also offers live order tracking, customer support, and a range of benefits such as saving money on roaming charges when traveling abroad and increasing the value of the phone. The company supports over 80 different models and 180+ carriers from different countries.

Based on customer reviews and Reddit recently, it appears that Mobile Unlocked as negative reputation, with several customers complaining about false advertising, hidden fees, and poor customer service. Customers have reported being charged additional fees for unlocking their phone, despite the website advertising a lower initial price. There have also been complaints about slow processing times, and poor communication from the company.

It is important to note that these reviews paint a very negative picture of Mobile Unlocked, and it’s possible that there are other factors at play or other experiences that vary from what is reflected here. However, based on the reviews I’ve seen, it seems that this is a company that customers should proceed with caution when considering using their services.

  • Unlock Services: iPhone and Samsung unlocks for AT&T, Cricket, T-Mobile, Metro, StraightTalk, Tracfone, Simple, Sprint, GCI Wireless, Xfinity, etc. 
  • Order Process:
    1. Enter IMEI and order Eligibility Check
    2. Wait for Check completion
    3. Select Available Unlocking Service
    4. Order Unlocking Service
    5. Wait 2 – 28 days
    6. Yay! Your phone is unlocked (84% of the time) or not (16% of the time). 
  • Average Turnaround:  2 ~ 28 days for Unlocks
  • Payment Methods: Credit/Debit Card
  • Refund Policy: Limited, with lots of exceptions. See details. 
  • Customer Support: Email and Live Chat. Average Response time is 12 hours. 

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Looking for the best alternative unlocking service? Here are the top 2 unlocking services we suggest:

Best for iPhone Unlocking

Best for Android Unlocking

MobileUnlocked Service Availability

Mobile Unlocked is a phone unlocking service that offers customers the ability to unlock their phone for use with any carrier. The unlocking process is done remotely using the IMEI number and can be done for all types of phones including Apple iPhone, Samsung, Huawei, and others. MobileUnlocked claims their process is safe and legal, and the unlock is permanent. The company also provides an IMEI check service and carrier check service. Customers can track their order progress using the live order tracking service and can expect a delivery time ranging from 1 day to up to 4 weeks, depending on the device and carrier. The company supports unlocking phones from over 180 countries and continually adds new carriers. They also provide a range of support and resources to help customers throughout the unlocking process. Services and estimates prices are listed below. Prices vary from device to device, and can change at any time. 

Is MobileUnlocked safe or a scam?

Based on customer reviews and Reddit, it appears that Mobile Unlocked (www.mobileunlocked.com) has a very negative reputation, with several customers complaining about false advertising, hidden fees, and poor customer service. Customers have reported being charged additional fees for unlocking their phone, despite the website advertising a lower initial price. There have also been complaints about slow processing times, and poor communication from the company.

It is important to note that these reviews paint a very negative picture of Mobile Unlocked, and it’s possible that there are other factors at play or other experiences that vary from what is reflected here. However, based on the reviews I’ve seen, it seems that this is a company that customers should proceed with caution when considering using their services.

 
FinePrint Analysis MobileUnlocked.com

MobileUnlocked FYIs

Terms of Service Are Standard, and under UK Law

In regards to MobileUnlocked’s terms of service, most of the terms are fairly standard within the industry, but there were certain terms that stood out to us. Here’s the quick rundown of all the important parts you should know:
  • Mobile Unlocked provides a service to unlock mobile phones from network locks.
  • Customers must provide the correct IMEI and Network details, and must be the original owner of the device.
  • Customers must back up their data prior to unlocking their device, as Mobile Unlocked cannot be held responsible for any lost data.
  • Mobile Unlocked may require additional information.
  • Mobile Unlocked reserves the right to refuse any order that appears to be suspicious or fraudulent.
  • ll estimated delivery times are calculated using business days and are subject to change.
  • All legal disputes related to card processing are handled under UK Law.
 

Limited Refund / Cancellation Policy (PAY CLOSE ATTENTION)

Mobile Unlocked does not provide refunds for orders that have been submitted for unlocking and are being processed, orders that have incorrect information entered, orders for devices that have already been unlocked, orders for devices that are blacklisted, blocked, lost, stolen, or have contract issues, orders for non-compatible networks, or orders where the customer has altered the device. Delivery times are estimated and not guaranteed. No refunds are given if a customer finds a code elsewhere for cheaper or requests a price match after purchase.

Is MobileUnlocked Reliable?

MobileUnlocked is reliable with an average success rate of 84%, based on 2,000+ analyzed customer reviews. Almost half of all unlocks are completed within 3 days. More than 50% of unlocks have take between 4 days to up to 4 weeks — which is longer than average.  There are been plenty of cases of MobileUnlocked being unable to unlock certain phones and either charging 3-5x the original price to unlock, or not being able to unlock and not issuing a refund for the pre-order.

Unlocking Success Rate
0 %

MobileUnlocked Reviews

Read and check out MobileUnlocked reviews, photos and experiences from real customers and users across the web.  Submit your own review and experience about MobileUnlocked to share with other readers and potential customers, and leave your mark. Was MobileUnlocked good? Did they work? How much did you pay? How long did you wait? How would you rate the experience? Would you recommend MobileUnlocked to friends or family, or would you avoid them like the plague? We would love to know.

1.5
1.5 out of 5 stars (based on 24 reviews)
Excellent4%
Very good4%
Average8%
Poor0%
Terrible84%

Fraudulent

2024-05-14

Main unlocking page implies there is one payment to unlock your phone (click the unlock button)

After paying, you get an email asking for 3x more than already paid to unlock the phone. There is fine print on the payment page stating it’s for a ‘check’ only. This contradicts the initial page – FRAUD.

It’s a classic con and the business has been reported to trading standards UK

Bris

All the hallmarks of a Scam

2024-03-26

Typical bait and switch scam, additional fees and plenty of waiting down the line. And double-dutch – if you don’t pay the second ransom in 2 weeks they will “release your unlock” – what does that mean? The phone I’m trying to unlock isn’t worth $100 (due to model age, condition is pristine) in the resale market, so this scam far exceeds it’s value. Why does Google allow these scammers to place ads in their search engine??

ArtP

Is it Scammed Company or Real?

2024-02-11

I have not yet received my unblock. I paid $26 first and then they asked me to pay an additional 54 dollars, and I did. The phone stayed at 95% until now. I sent emails but it is said non-reply. I called them and left the message no reply. What is going on with this company?

Dominic Ding

SCAM Do not use!

2024-01-04

I submitted the payment of $26 requested on their website to unlock my phone, after a day I received an email requesting for additional $49 to continue the process claiming that the initial payment was only to “check if my phone was eligible for unlocking” and no service was going to be provided to me unless I paid the new fee. They claimed that it was because my phone was “very expensive”. First, I don’t know what the cost of the phone has to do with anything, and second, my phone is worth $120 on a good day, they are charging me 63% of the phone’s worth to unlock it! What kind of nonsense is this? Also, I reached out to ask for a refund of the initial fee they charged me, which provided NO VALUE to me, and they refused to give me a reasonable answer. First, they answered with clearly generic answers, possibly even AI generated, and they claimed that they can’t because it is an automated payment process. What in world does that even mean? Emma was the lady who was responding to my emails by the way. Thankfully, I stopped at this point, I can only imagine how many more additional hidden fees they were planning on charging me. Save yourself a hell and stay away from this company and from Emma.

Fernando

Scam

2023-11-18

Hidden charges after first payment!!!

Hannah

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