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UnlockRiver Review 2023

Rated 3.2 out of 5
3.2 out of 5 stars (based on 13 reviews)

PROS

CONS

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UnlockRiver Review Overview

UnlockRiver.comIf you’re looking for a reliable, affordable way to unlock your phone from AT&T, Sprint, T-Mobile, or any other carrier, then UnlockRiver is a great solution. With over ten years of experience in the mobile phone unlocking industry, UnlockRiver provides 24-hour customer support, fast delivery on every transaction, and a 100% money-back guarantee if they can’t unlock your phone.
 
The process of unlocking a phone through UnlockRiver is simple and straightforward. All you have to do is select your phone’s make and model and choose the appropriate unlock solution. Once you have paid for your unlock solution, you will be provided with detailed instructions to help you through the unlocking process. UnlockRiver also provides detailed video tutorials to make the process even easier.
 
However, UnlockRiver’s unlocking services are limited to GSM carriers only, so CDMA carriers are not compatible. Customers have complained about the company being unable to unlock their phones, taking significantly longer than expected, and not being able to issue refunds for their orders. In addition, some customers have found customer support to be difficult to contact at times — not receiving responses for multiple days at times.
 
Overall, UnlockRiver is mid with an average rating of 3.8/5 stars. They are able to unlock phones and their prices are fair, but there are better options available with more phone/carrier unlocking compatibility, better support and faster turnaround times.

About UnlockRiver (The Company)

Owned and managed by experienced professionals in unlocking services, customer service, and technical support, UnlockRiver is based in Ohio, USA and provides reliable and affordable phone unlocking solutions. With over ten years of experience and 24-hour customer support, they guarantee fast delivery and a 100% money-back if they can’t unlock your phone. Plus, their video tutorials make the unlocking process simple and easy. Committed to providing the best customer service and satisfaction, UnlockRiver is the go-to choice for unlocking your phone from AT&T, Sprint, T-Mobile, or any other carrier.

UnlockRiver FYIs

Terms of Service Are Standard & under US Law

In regards to UnlockRiver’s terms of service, most of the terms are fairly standard within the industry, but there were certain terms that stood out to us. Here’s the quick rundown of all the important parts you should know:

  • These terms and conditions (“Terms”, “Agreement”) are an agreement between Mobile Solutions LLC and you.
  • You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. 
  • We reserve the right to change products and product pricing at any time and to refuse any order you place with us.  
  • We disclaim all warranties of any kind, whether express or implied. 
  • We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time. 
  • By using the Website or its Services you agree to be bound by this Agreement. 
  • The terms & conditions were last updated on August 6, 2019.
 

Limited Refund / Cancellation Policy (PAY CLOSE ATTENTION)

UnlockRiver’s refund policy is somewhat standard as well. In summary, refunds will be issued if the code cannot be calculated or found for the customer’s mobile device. Refunds will not be issued if the customer provided an incorrect IMEI number, if the phone was hardlocked or if no video evidence is provided, if the phone was already unlocked, if the phone is not GSM, if the phone is blocked or blacklisted, or if the customer did not inform of the issue within 3 months of purchase.

Is UnlockRiver Reliable?

UnlockRiver has an unlocking success rate of 78%, as reported by over 3,000 customer reviews. Nearly half of all unlocks are completed within 3 days while the majority of unlocks are done between 3 to 14 days. Since they don’t support Non-GSM devices, the lower success rate is expected. If unable to unlock, they usually offer a 100% refund. However, there are restrictions to the refund policy (summarized above), so make sure you understand it before ordering.

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Unlocking Success Rate

UnlockRiver Reviews

Read and check out UnlockRiver reviews, photos and experiences from real customers and users across the web. Add your own review and experience about UnlockRiver to share with other readers and potential customers, and make a name for yourself. Was UnlockRiver helpful? Did the unlocking process go smoothly? How much did it cost? How long did it take? How would you rate the experience? Would you tell your friends or family to use UnlockRiver, or would you tell them to steer clear? We would love to hear your thoughts.

3.2
Rated 3.2 out of 5
3.2 out of 5 stars (based on 13 reviews)
Excellent38%
Very good8%
Average15%
Poor8%
Terrible31%

Over 30 days later and still no unlock

Rated 1.0 out of 5
2023-12-23

I waited a month on both a brand knew Samsung fold4 and a flip4. Unlock codes sent to me for the phones did not work. I sent screen shots of what it said 20 times but all they kept saying is they never got them. Never would hear back from them. This place is a total joke and a scam in my book. asked for refund but Im going to call my credit card company just in case. The only thing they accomplished was waisting my time and taking payment. Pretty much the same with a lot of these companies. No number to call. Just email. What a joke.

Brit

Couldn't unlock my phone

Rated 3.0 out of 5
2023-03-02

They couldn’t unlock my S23 and took over a week to get my refund.

Luis Pena

They can't unlock Xfinity phones

Rated 1.0 out of 5
2023-02-22

Unable to unlock my Xfinity mobile iPhone 13 Pro max, but at least I got a refund.

Niko Hugh

Unlocked perfectly!

Rated 5.0 out of 5
2023-02-16

Perfect! BIG THANKS! I was able to help my wife who’s LG phone was on its last legs.

Ricky Steele

Thumps up to UnlockRiver for the good…

Rated 5.0 out of 5
2023-02-12

👍 to UnlockRiver for the good service. I’m always ready to recommend your services to my friends anytime. Thank you so much for unlocking my Oppo A74 . I was given 1 to 7 days to unlock my phone but they did within 1 day i couldn’t believe they’re fast service.👏👍thank you so much. I trust your service 100%.

Lawrence

Excellent

Rated 5.0 out of 5
2023-02-02

The best ever! Unlocked my AT&T iphone in just a day.

An anonymous Valued customer

Honest company

Rated 4.0 out of 5
2023-01-22

They weren’t able to unlock my phone which, I supposeis rare, but they sent me a full refund which I think is the most important online services like this one. I’d use them again (hopefully they can unlock my phone)

Miriam

Couldn't unlock my iphone

Rated 1.0 out of 5
2023-01-04

They took a month to tell me they couldn’t unlock my iPhone on Tmbile, and then took another 7 days before giving me a refund. It was expensive too!!

anonymous

3 weeks late!

Rated 3.0 out of 5
2022-11-16

I needed to unlock my T-mobile phone for a trip but my trip came and went without an unlock. They promised it in a week, and it took a month. Unbelievable.

Tim

FINALLY!!

Rated 5.0 out of 5
2022-11-01

Wow! Fast and easy. I had to pay $79 but it was worth it. No more hassles and run around with calls or trips to 2 different cell phone companies.

Debeh

Unlock Code didn't work and won't give refund!!

Rated 1.0 out of 5
2022-10-31

THESE GUYS ARE SCAMMERS!! READ THE FINE PRINT!! THEY WONT GIVE ME A REFUND BECAUSE I CAN’T RECORD MYSELF PUTTING IN THE UNLOCK CODE. I ONLY HAVE THIS ONE PHONE. I CAN’T RECORD WHEN I’M PUTTING IN THE UNLOCK CODE. STAY CLEAR!!

Maddie

needs to deliver unlock code faster

Rated 2.0 out of 5
2022-10-16

They told me it would take 1-24 hours for the unlock code. It has been 3 days and I’m still waiting……..

Jamie

FAST AS HELL

Rated 5.0 out of 5
2022-03-16

TWO HOURS AND MY SAMSUNG GALAXY S7 IS UNLOCKED.

I RECOMMEND THIS WEBSITE.

FAB

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